Privacy Notice

Thank you very much for your interest in our website. Protection of your privacy is very important to us. With this privacy statement, we inform you in detail about how your data is processed through this website by the controller, STAEDTLER SE (hereinafter also: "STAEDTLER", "we" or "us").

1.          Data controller and data privacy contact option

STAEDTLER SE
Moosaeckerstrasse 3
90427 Nuremberg
Germany
info.de@staedtler.com
Phone: +49 (0) 911 93650

Data privacy contact: dataprotection@staedtler.com

2.          Categories, sources and origin of personal data processed

The data we are processing is usually collected directly from you. Which data we process depends on the respectively underlying context: Therefore, we may process different personal data if you just visit our website, if you visit our website and agree to the use of marketing-cookies, if you ask us a question or if you, for instance, should lodge a complaint.

The categories of data we are processing in case you are visiting our website or initiate or participate in any particular interaction with us or our content is subject to description within the respective special sections of this privacy statement.

In case you should contact us in any matter of your choice, we may use the information you provide us in this regard, as we do not set any requirements concerning data which was to be provided in such event. However, it appears as quite likely, that you will provide us contact data, your name and a description of your inquiry. Please be ensured that we will process data we receive in such context only to provide the support you are requesting. We encourage us to help minimizing data by only submitting the personal data which is objectively required in the respectively underlying case.

3.          Your rights as a data subject

As per the respectively underlying data protection laws, you may be entitled to the following rights – if not stated otherwise for certain jurisdiction in particular, such is free of charge, possible without requiring you to name any reason and without any formal requirement:

• Accessing your data (including the right to request a copy of your data)
• Rectification
• Deletion
• Objection against a data processing
• Withdrawal of any data privacy-related declaration of consent
• Data transfer

To exercise these rights, please contact us any way – preferably through dataprotection@staedtler.com.

Moreover, you are entitled to not being subject to any fully-automated decision-making with effect on you. We allow to mention that such decisions are not taken by our company.

Finally, you are entitled to lodge a complaint with a data protection authority at the place of your (usual) residence, our statutory seat or anywhere the alleged violation of your rights as a data subject may have taken place.

Please note the following with respect to your right to object against a data processing: 

If we should be entitled to process your personal data for the purpose of direct marketing as per the respectively underlying data protection laws of the jurisdiction ruling on the relevant marketing measure, you may be entitled to object to this data processing at any time without providing the reasons for such objection and without to adhere to any formal requirement. This also applies to profiling insofar as it is related to direct marketing. If you should object to the processing for direct marketing purposes, we will no longer process your personal data for direct marketing.

Should we process your data to protect legitimate interests, you may object to such processing at any time for reasons that arise from your specific situation; this also applies to profiling based on these provisions.

We will then cease to process your personal information unless we can demonstrate compelling legitimate grounds for processing such information that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims.

4.          Purposes and legal bases of data processing

Your personal Your personal data may be processed to initiate and execute business, contracts and the customer relationship. Moreover, your data may be used to comply with contractual and legal requirements. Circumstances given, your personal data my also be used for marketing purposes, which may include direct marketing.

Therefore, the legal basis for processing may especially be pre-contractual measures, execution of a contract, post-contractual requirements (altogether “contractual requirements”), legal requirements, our legitimate interest in processing your data and, of course, your consent if such is legally required and provided. Please be informed that we may offer additional and / or special information on a particular processing together with such processing. We allow to mention, that in cases where we should be entitled or obliged to process sensitive data, the respectively applying legal requirements are complied with. In such cases, we will provide according information through separate communication.

5.          Recipients of data, Transfer of the personal data and transfer of personal data to third countries

Unless indicated differently in this data protection statement, your personal data will not be transferred to any third parties and it will be processed only within the EU and the EEA. However, your data may be transferred to public bodies such as, e.g. social insurance, tax authorities, criminal prosecution services and courts. If so required, we may also transfer your data to our lawyers etc. in cases of legal disputes. Within our company, we ensure personal data is accessible only to those persons and functions who have a respective need to know as per their underlying official tasks.

Besides these cases of data transfers, we may cooperate with external service providers who are processing personal data in their capacity of a data processor. Before such data transfer or access to data processed on our resources by third parties starts, we are entering into according and adequate data protection agreements or ensure that further instruments of data protection -as per applicable law- are present. Such further instruments, for instance, can be binding corporate rules or other warranties.

6.          Safety

When data is communicated in open networks, such as the internet, protection of the data according to the current industry-standard cannot be comprehensively ensured. This means, data cannot be seamlessly protected against unauthorized third-party access. Therefore, we encourage you to not provide any confidential data through the internet (e.g. by email) – at least not without sufficient protection. To provide for adequate protection, all forms we may offer on our website where personal data may be entered into are encrypted according to the current safety protocols. As an alternative you may submit your inquiry by surface mail.

7.          Obligation to provide personal data

Please note, that you are basically not obliged to provide any personal data. However, certain interaction with us you may initiate through our website may require you to provide certain personal data. Where such is the case, we have marked the corresponding requirement clearly visible. Also in such cases, you are completely free to provide us personal data. However, we kindly ask you to consider, that the underlying interaction may require you to name certain personal data. If you should not provide this data or all of it, we may not be able to properly deal with your request or even to handle your request at all.

8.          Data retention and data deletion

Your data is processed as long as we are entitled or obliged to do so. Please consider that we may especially be obliged to store certain personal data even beyond the factual ending of any interaction or contractual relationship, as respective legal requirements may apply. Here, especially, commercial and fiscal retention shall be mentioned, which may outlast a terminated contractual relationship for several years. On a regular basis, we adhere to the statutory retention applying, which in case of a processing executed under the jurisdiction of our statutory seat is three years. Should a processing be based on your declaration of consent, we shall cease processing and delete the underlying data as soon as you have revoked your consent, provided that no statutory retention is outlasting this event. In case of a legal dispute, we may be entitled to retain your data for even thirty years under the law of our statutory seat.

9.          Processing of personal data in regard of interactions with our website

9.1        Processing of access data

When you access our website, the respectively underlying technical data is logged. This means, the data is entered into a technical logfile which is processed on our servers. These logfiles (electronic protocols) use to safeguard the operation of our site in a technical secure way and may be retained for up to 30 days for purposes of evidence.

Such data records comprise your IP address, date and time of the request, name of the requested file, the transferred data volume and access status, a description of the web browser and operating system used and the name of your Internet Service Provider. This data is processed for technical reasons in order to ensure smooth connection and comfortable use of the website, as well as for purposes of evaluation of system safety and system stability. Moreover, we intend to identify potential cases of abuse and fraud.

The legal basis for the aforementioned processing is our legitimate interest in safely and technically properly operating our website, as well as fraud prevention. Our legitimate interests are resulting from the purposes listed above. In no case shall we use any personal data for other purposes than the ones mentioned within this privacy statement.

Evaluation of your data will only be executed for statistical purposes and without any personal reference. In other words: If we should use information for any statistical purpose, we will anonymize it before such processing starts if we do not rely on data which is already anonymously collected. We shall only process or transfer personal data if we are legally obliged or entitled to do so or if you have provided your respective consent.

9.2        Contacting us

If you contact us, e.g. by addressing your request to one of the contact mail-boxes listed on our website e-mail, the information you provide shall be processed for handling your request including potential subsequent correspondence. However, your data may be processed for contractual purposes in case your request should address a contractual matter.

On a regular basis, you have to provide an e-mail-address, your name and salutation to enable us to deal with your contact request individually. Should we offer contact forms for specified inquiries, we may request different and/ or additional data on a mandatory basis. Such data shall always be clearly identified. In addition, we may offer options to provide further data on a voluntary basis, which can enable you to personalize or further specify your inquiry. In addition, certain technical data, such as your IP-address, is processed for technical reasons.

The legal basis for this processing of personal data depends on the respectively underlying individual case and may be of contractual nature or result from our legitimate interest in handling any non-contractual request or if you have provided your respective consent. Your data will not be used for any other purpose than to handle your request.

9.3       Integration of services and third-party content

In some cases, this website may integrate content of third parties, e.g. service provided by Google Maps, RSS feeds or graphs originating from third party websites. For technical reasons, such requires your IP-address to be transferred to the respective content-provider. Although we may not influence whether and to which extent such providers are processing your data, we have implemented any available instrument to safeguard that your personal information is processed for the purposes named, only. However, third party providers may execute further processing operations as per their privacy statements which we kindly ask you to consult prior to the use of external content we may embed.

10.          Cookies

We may use "cookies" for purposes of operating our site technically safely and securely, which is our legitimate interest as a website-operator and which, again, is the legal basis of such processing. Additionally, we may use cookies for purposes of advertising, tracking or profiling, provided we have your consent. For consent options, please consult our consent-management-banner.

Cookies are small text files that your browser may store on the hard disc of your computer. Cookies may originate from Staedtler itself or from third party providers, where the origin is indicated for every cookie. Should such cookies originate from Social networks, please consider the likelihood of a combination of the data generated through your website use and a profile you may have with the respective network. Such combination may not even require that you are logged into such account and browse our website in parallel. However, it is recommended to log if from your social media accounts before accepting social network cookies.

We use cookies to better understand how our website is used and to improve your user-experience. For instance, cookies help us to identify whether a page of our website has been visited by a user before or if we were able to attract a new user. Cookies will auto-delete themselves after a pre-defined period, which usually does not outlast one year. However, please consult our specific cookie information for further details. Such additional information may be obtained from this privacy statement or from our websites´ consent-management.

These cookies do not necessarily store your personal data. You can set your internet browser so that storage of cookies on your hard disc is prevented or in a way that you will be asked every time if you agree to cookies being placed, before entering our website.

Cookies once stored on your device can be deleted again any time. Please consider that respective settings are required per device and please notice that additional information on this aspect can be obtained from the operating instructions of your browser.

However, you may basically use our website without using cookies as well, where it shall not be left unmentioned that certain restrictions may apply in this case. Such does not affect the use of cookies we need to implement for a safe and secure operation of our website but may be valid for any cookies we may use for further purposes. This means that you may be able to browse our website as such, where at the same time certain interactions with website-functions we may offer, may be limited or even impossible in case we were just allowed to use technically required cookies. Cookies we may use for purposes beyond the latter purpose will always require your consent. In the former case of technically required cookies, our legitimate interest in such secure and safe operation is the legal basis for processing.

On this website we are only using cookies which are objectively required to operate if safely and securely. Our legitimate interest at the same time is the legal basis for this processing. 

11.          Links to other providers 

Our website may contain links to the Internet sites of other parties. We may, however, not influence such content and do not accept any liability for such third-party content. The content of these pages is always within the sole responsibility of the third party offering the service or content.

Any pages linked are checked for potential legal violations and identifiable infringements before being linked. We are executing whatsoever legally required checks of content we are linking and will immediately respond to any notification on infringements by taking down the respective link(s).

12.          Do not sell or share my data – certain jurisdictions only

Depending on the jurisdiction of your residence, we may be obliged to offer you an option to order us to not sell or share your data. To tell STAEDTLER “Do Not Sell or Share My Personal Information,” please click the respective link in our website footer. Here, “share” refers to a specific type of disclosure under certain privacy laws that relates to advertising, including so-called “targeted advertising.” An example of a sale or “sharing” data is a potential disclosure of data about you (for instance about the time you’ve visited our sites) related to information enabling for your identification, such as, e.g., an IP-address to third parties for targeted advertising. When you order us respectively to not sell or share your personal data, we will refrain from such disclosing. Please note, that not every disclosure of personal data is “selling” or “sharing” in this regard: for instance, a transfer to further STAEDTLER group companies in order to execute your product request or service order, would be exempt.

As STAEDTLER we accept Global Privacy Control (GPC) signals, which are a way for you to set a “Do Not Sell or Share” preference at the browser level. This means that if your browser or browser extension has GPC enabled, our websites will automatically recognize that signal and opt you out of the “sale” or “share” of your personal data.

13.          Particular information for residents of the US state of California

Under the California Consumer Privacy Act (CCPA), Consumers who are California residents are entitled to certain rights concerning their personal data, including data access, rectification, deletion, and stopping the sale or sharing of personal data. Although the CCPA does just entitle California residents to this choice, we shall apply the principles mentioned for California residents to all citizens of any US-state (where we allow to mention, that a majority of these rights is already granted to any of our users globally, for being mentioned in the EU-General Data Protection Regulation which applies to Germany as the place of our statutory seat and which´s principles we adhere to for any processing of personal information worldwide, if we are under no stricter or different obligation).

Sales and Shares of personal data

California law requires us to inform you that in the past 12 months, we have not sold (as “sale” is defined in that law) your personal data.

Shine the Light

If you are a California Customer, under the “Shine the Light Law”, you are entitled to request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes. We allow to mention, that such is not executed without having obtained your consent prior to such disclosure.